CONGRATULATIONS to Jeremy and Meline Lo for establishing the most modern Call Center in the Bicol region The Innovative Contact Solutions was inaugurated on July 21, 2006 amidst the cheers and best wishes of distinguished guests, relatives, friends, and the business community at their business address at 3rd Floor, Traders Square, Naga City.

Photo Caption: Rev. Father Nelson Tria blesses the equipment and facilities of Innovative Contact Solutions, the newest and most modern Call Center in the Bicol Region. JOEY CO

      One of the guests of honor is Ramon B. Santos, the Chief Operating Officer of Global Professional Records Exchange (GPRX), a prestigious call center based in Makati City and Perris, California, USA. Mat M. Maderazo, the Vice president of Planters Products and IT consultant was also around.

Photo Caption: Rev. Father Nelson Tria, PESO Head Jun Mongoso, City Councilor John Bongat, Vice Mayor Gabby Bordado, Minnie P. Gomez of DTI, and proprietors Jeremy and Meline Lo.

      Among other things, we discussed the growth and prospects of the Business Process Outsourcing (BPO), the Call Center Industry in the Philippines and its relative competitive advantage in the world market. Mr. Santos emphasized the varied opportunities for small players like Innovative Contact Solutions and its distinct competitiveness viz a viz the big players in the market. Specifically he wished the Philippine Government to put its acts together and provide the solid support to the call center entrepreneurs just like in India and Pakistan.

Photo Caption: The smart and attractive trainees and would-be Call Center agents of Innovative Contact Solutions while having their respite at the Training Room. The trainees who qualified from rigorous interviews and exams are undergoing an intensive six-week training program.

      Jeremy L. Lo said that other than the efficient and superb IT infrastructure, an equally important factor is an effective recruitment of trainable and talented workforce. Jeremy added that they can expand their 25 seats to 200-300 seats capacity, depending on the available qualified call center agents they can hire. He pointed out that out of the more than 300 interviewed applicants last month, only 48 passed the rigid interviews and exams given by the JFK Center. The successful applicants are now undergoing a 6-week intensive training being conducted by JFK Center.

Photo Caption: The Management and Trainers of Innovative Contact Solutions. Proprietor Meline C. Ngo Lo and husband Jeremy L. Lo (fifth and sixth from left respectively), and Operations Manager Yeng A. Paqueo (third from right) are flanked by the JFK Center Training Team composed of Site Head RC Cuenco, Trainor Iya Angelio, Team Leaders JP Lumba, Owen Del Rosario, Bert Aguilar, Sunshine Baltazar, and coaches Kring Litana & Niņa Llaneta

      Right now, Meline Lo would like to invite applicants to submit their resumes to qualify and fill up 100 slots for the second batch of trainees. You can submit the documents to her office at Unilab Bldg., Concepcion Grande, Naga City or email it at melinelo@yahoo.com or sent to telefax number (054) 473 8989.

Photo Caption: NAGA CITY has a world-class Call Center known as the Innovative Contact Solutions located at the 3rd Floor of Traders Square in downtown Naga, which had its Blessing and Inauguration last July 21, 2006. The photo shows the highly-competent trainers from JFK Center while demonstrating the functions of its state-of-the-art facilities.

Test and Photos by Joey D. Co, BUSINESS FRONT