The Gymnasium of the University of Northeastern Philippines became the venue of the special seminar sponsored by the administration of UNEP for its 300 strong employees from all academic departments including the schools non-teaching personnel and those charged with security and maintenance of all its facilities.

Caption: Mrs. Delicia A.Tibi, VP for Finance, Nolan Cotero, Atty. Remelisa G. Alfelor-Moraleda, UNEP President and Dr. Eleanor Osea, VP for Academic Affairs pose for a souvenir shot at the end of the seminar.

        It is the very first general activity by the school for this January 2008 and is aimed at further professionalizing the service capability of its workforce. Dubbed as “Customer Service and Training Seminar” the one day activity was able handled by an executive from Iriga in the person of Mr. Nolan D. Cortero.

        An administration and marketing consultant of ACF Consultancy and Training Services, Ortigas, Mandaluyong City, his wide ranging exposure in the corporate world particularly at the food and beverage giant San Miguel Corporation has imbued him with requisite training, experience and expertise to confidently share those worthwhile lessons in the field of customer care and efficient public relation.

        Using as matrix his training modules for corporate quality management from San Miguel Corporation, Wilkins Customer Care, and Quality Assurance from Ginebra San Miguel, Nolan covered all aspects of customer care and service satisfaction which are the hallmarks and SMC and subsidiary companies.

        Mam Del Tibi, the Vice President for Finance was observed dutifully taking notes during the seminar proper and at the opening forum eagerly and enthusiastically participated in giving her observations comments and reactions to various principles discussed. Atty. Remelisa Alfelor Moraleda, the University President also added her views, taking the time to explain to the audience that the seminar is a very timely activity that should be welcomed and supported.

        The seminar was designed to give more substance to the effort of UNEP administration to project to its stake holders and the community its seriousness and desire in addressing concerns for greater efficiency better quality of service and a more positive values formation of its employees. Other seminars are likewise planned for the future and the best is yet to come. DEA/OSS